Shipping & Return

SHIPPING CHARGES

Free Shipping: Within Pune & orders above ₹2,000/- within India

Flat ₹100/-: Within India for orders below ₹2,000/-

₹1800/- per kg: Outside India

Payment Gateway & Currency Conversion charges applicable on international cards.


SHIPPING POLICY

  • Order will be shipped within 2-3 working days from the date of receipt.
  • It takes 2-7 working days to deliver within India (delivery to metro cities are faster) & 10-15 working days outside India after the product/s is shipped.
  • For shipping we are dependent on third party i.e. our shipping partners (courier company). We ship only through reputed courier companies.
  • The tracking details of the shipment along with the carrier information will be emailed to you once the product is shipped.
  • All the products are quality checked and come in a tamper proof packaging – please do not accept the delivery if you notice that the package is tampered or damaged – in such events we request you to take the photos of the tampered / damaged area, do not sign acceptance of the package and return the package back to the carrier. If you accept such a  package it will be deemed that the product was received in a good condition.

RETURN & EXCHANGE POLICY (INDIA)

  • You have 3 calendar days to return a product/s from the date you received it, unfortunately we cannot accept refund / exchange after 3 days.
  • Please note Laxmi Pearls will not be responsible for any damage that occurs to the product/s after purchase.
  • The product/s must be unused and in the same condition that you received in.
  • Returns and exchange acceptance is restricted to any defect in the product/s which must be informed to us through email within 6 hours after receipt of the product/s.
  • To initiate a return / exchange kindly email us on sales@laxmipearls.com along with the reason and snap of the product.
  • Laxmi Pearls reserves the right to refuse return or exchange if found not valid in such cases the relevant reasoning will be provided to you.
  • Once we confirm the acceptance of return / exchange kindly pack the product/s along with the original packing roll and bubble wrap in Tamper Proof Courier Polybag provided with the original order. We will arrange for the pickup through our courier partners. The courier label will be sent by email which is needed to be printed & pasted on the parcel. Please be available at the time of pickup.
  • If in case of any area pincode is not serviceable for pickup then the parcel has to be shipped by you at the address mentioned below and email us the receipt of the courier at sales@laxmipearls.com mentioning the order details. The courier charges will be reimbursed to the customer’s account at the time of refund.

Address: 13/2, Bhosale House,, Nal Stop, Karve Road, Opp. Kasat Sarees, Erandawane, Pune 411004; Phone: (020) 2545 2430

  • Refund will be initiated within 4-5 banking days from the date of receipt of the product/s.

RETURN & EXCHANGE POLICY (OUTSIDE INDIA)

  • We do not have a Return & Exchange policy outside India.
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